Terms and Conditions
GENERAL
All events are subject to minimum food sales.
Bookings made in advance of 12 months of before the event date will be subject to inflationary cost review.
Guest number changes, itinerary changes, venue changes and menu revisions may effect pricing.
Protein weights noted are raw weights.
Supply Chain: While we plan and prepare to deal with supply chain issues, please be advised that menu modifications or price changes may be required if we are not able to source particular items due to supply chain shortages or surge, or unexpected raw product pricing increases occurs.
Third party services, mileage and delivery charges are subject to change.
Payment is due, in full, in advance of the event. We accept cheque, Interac transfer, Visa and Mastercard. Amex is subject to fees.
Where applicable, children under 12, will be discounted by 40% (buffets only)
BOOKING
Date Reservations: A non-refundable date reservation fee is required to reserve a date. It will be applied as a credit to your final invoice. Your date is not confirmed until date reservation has been made. The date reservation fee is approximately 10% of the quoted total.
Other Deposits: Please inquire. Deposits vary based on the complexity of the event.
For large and peak season events - cancellation for any reason, may be subject to the following fees
- Less than 3 days notice - up to 100%
- Less than 7 days notice - up to 70%
- Less than 14 days notice - up to 50%
- Less than 30 days notice - up to 20%
Any additional costs incurred the day of the event will be billed after the event.
Small events (less than $1000) may be cancelled without penalty up to one week in advance. If you need to cancel after that point, please inquire for cancellation fees.
Weather / related cancellations (Includes: Rain Out/Snow Out/Extreme Heat/Inclement Weather / Wildfires / Smoke / Power loss/ Travel Restrictions etc. ….i.e. Conditions of any kind that are beyond our control): Regular cancellation policy applies.
In the event that Environment Canada releases an "extreme weather warning," for the Greater Victoria area. A special cancellation fee will be applied to reflect:
48 hrs 25%
36 hrs 50%
24 hrs 75%
less than 18 hrs 100%
This allows us to mitigate related financial losses, keep our staff working, and serve the many people who need to go to work amidst environmental challenges.
Liquified Damages
The client will pay liquidated damages upon cancellation
Vendor Cancellation
The vendor retains the right to cancel for any reason. In such cases, any deposit paid will be returned to the client.
The following is required to be provided by the dates specified for large events and wedding:
6 WEEKS AHEAD
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Guest count. We will still be able to accommodate changes, but this is required so we can allocate the appropriate amount of staff and equipment for your event.
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Itinerary. If you need assistance with your itinerary, let us know and we will send you a sample itinerary to guide you.
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Special service requests (assistance with cake, water on tables...)
4 WEEKS AHEAD
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Special meal requests (vegetarians, vegans etc..)
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Onsite contact and phone number for the day of the event. For weddings, this shouldn't be the bride or groom.
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Updated payment information, if needed.
2 WEEKS AHEAD
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Last call for changes in guest numbers (not to exceed more than 10% +/- of previously submitted number) and special requests.
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Staffing
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Unless noted as included staffing rates are billed hourly and subject to a three hour minimum and travel time if applicable.
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Higher rates will apply to statutory holidays, special occasions (NYE, Halloween etc...), late nights and/or early mornings.
CHANGES MADE AFTER DEADLINE ARE SUBJECT TO FEES
-$25 per change, up to 7 days in advance of the event, in addition to any change in price
CHANGES MADE LESS THAN 7 DAYS BEFORE THE EVENT ARE SUBJECT TO FEES
-$50 for per individual change, in addition to any change in price
PLANNING FEES
Consulting / planning fees - 30min included for events over $1000 food sale, 1.5hrs for events over $2500 and 2 hrs for events over $5000. Additional time will be billed at $59/hr
STAFFING NEEDS
Adequate staffing is important to ensuring a seamless event. Time and staffing requirements will be determined by Little Piggy.
Rentals
Unless otherwise stated, rentals of dishware, glassware, linens, tents, dance floors, delivery of rentals are not included. We can arrange rentals on your behalf. A 20% service charge will be added to the cost of the rentals.
Rentals are subject to availability
Rentals are subject to delivery fees and cancellation terms determined by the vendor.
Equipment requires 'easy' access. Fees apply for stairs and difficult terrain etc..
Prices do include all chafing dishes, bowls, platters, trays, serving dishes and utensils for full service, staffed events
If your venue has its own plates and cutlery a dishwashing fee may be applied
PICK UPS AND DELIVERIES
Minimum order for delivery is $150 (before tax) in the city of Victoria for deliveries Monday - Friday. Discounts can not be applied to orders that are below minimum order. Weekends may incur higher minimum orders subject to time of year.
Peak season and locations outside the city of Victoria, will incur higher than normal minimum orders.
Delivery - We deliver between 830am and 6pm. If you need delivery outside of these times, we can normally accommodate special requests, may be subject to a small additional fee.
Delivery fees apply to all orders unless otherwise noted. Scheduled pick ups, special deliveries and deliveries to locations outside the city of Victoria are subject to additional fees, usually between $6-$30 depending on time of day, day of the week and distance.
We recommend booking at least 7 days ahead or more to avoid disappointment. A minimum 24 hours notice is required for catering orders.
Reuseable equipment use may be subject to a deposit and for locations outside the city of Victoria, a pick up fee. Equipment will be picked within 1-2 business days unless an alternate arrangement has been made. It is the clients responsibility to ensure equipment is available for pick up. Equipment that is not returned may be subject to a replacement charge.
Gratuities
We do not auto-grat our clients. We instead charge a higher hourly rate for onsite staffing. This method ensures a reliable rate of pay for staff, better value and transparency for clients and less paperwork for admin staff. That said, if our staff exceed your expectations you are welcome to provide a cash tip to your event staff directly. This money will be distributed among all the staff onsite, at the time of the event.
Insurance
Little Piggy is registered with Worksafe and carries $5 000 000 in liability insurance. We strongly recommend clients purchase their own, additional insurance for all events.
TERMS AND CONDITIONS ARE SUBJECT TO CHANGE